Terms of service

Last Updated: October 10, 2026

Welcome to Bypollyanna. These Terms of Service govern your access to and use of our website, including browsing our products, placing orders, and using any related services. Throughout these terms, "we," "us," and "our" refer to Bypollyanna, while "you" and "your" refer to the customer or website visitor.

By accessing our website or placing an order, you agree to these Terms of Service and our applicable store policies. If you do not agree with these terms, please do not use our website.

Eligibility and Website Use

You must be legally capable of entering into a binding agreement under applicable law to use our website and make purchases. If you use our website on behalf of another person or organization, you represent that you have the authority to accept these terms on their behalf.

You agree to use our website only for lawful purposes. You must not use our services to engage in fraudulent activities, interfere with website operations, violate applicable laws, or infringe the rights of others.

Products and Product Information

Bypollyanna offers skincare products for personal care and everyday skincare routines. We make reasonable efforts to display product descriptions, images, ingredients, sizes, and other relevant information as accurately as possible.

Product colors and appearances may vary slightly depending on your screen, device settings, lighting, or product packaging. Product availability, packaging, and other details may change from time to time.

Please read the product description, ingredient list, directions for use, and relevant warnings before purchasing or using any skincare product. If you have concerns about ingredients or product suitability, consult an appropriately qualified healthcare professional before use.

Skincare Product Safety

Our products are intended to be used according to their labeling, directions, and applicable warnings. Individual skin types and sensitivities vary, and we cannot guarantee that every product will be suitable for every person.

Review the ingredient list before use, especially if you have known allergies or sensitivities. Follow the instructions provided with the product and discontinue use if irritation or an unexpected reaction occurs. Seek professional medical advice if symptoms are severe or persistent.

Unless expressly stated in the product information, our products are not intended to diagnose, treat, cure, or prevent any disease. Product descriptions are not a substitute for professional medical advice.

Prices and Payments

All prices, applicable taxes, shipping fees, discounts, and other charges will be presented during checkout where applicable. Prices and promotions may change without prior notice, but changes will not retroactively alter a completed order except where required by law or necessary to correct an error.

You agree to provide accurate billing, payment, and contact information when placing an order. Orders are subject to payment authorization and verification.

We reserve the right to correct pricing or listing errors and to contact you if an order contains an obvious error. If an order cannot be fulfilled at the displayed price because of a genuine error, we may cancel it and issue an appropriate refund.

Orders and Acceptance

Placing an order constitutes an offer to purchase the selected products under these terms. An order confirmation email acknowledges receipt of your order but does not necessarily mean that the order has been finally accepted or shipped.

We reserve the right to refuse, limit, or cancel an order where reasonably necessary, including in cases of suspected fraud, payment issues, product unavailability, incorrect listing information, shipping restrictions, or suspected resale or misuse.

If we cancel an order after payment has been collected, we will arrange an appropriate refund to the original payment method, subject to applicable law and payment processing procedures.

Shipping and Delivery

Shipping methods, applicable charges, processing times, and estimated delivery times are provided on our website or at checkout.

Delivery estimates are not guarantees. Delays may occur due to carrier operations, weather, holidays, address errors, high shipping volumes, or other circumstances beyond our reasonable control.

Customers are responsible for providing accurate shipping information. Please contact us promptly if you discover an error in your shipping address. We cannot guarantee that changes can be made after an order has entered processing or has been dispatched.

For further details, please review our Shipping Policy.

Returns and Refunds

Return requests are handled according to our Return and Refund Policy. Eligibility may depend on the condition of the product, the time elapsed since delivery, and applicable hygiene or safety requirements.

Because skincare products may be subject to hygiene and contamination concerns, opened or used products may be ineligible for return except where required by law or where the item is damaged, defective, incorrect, or otherwise qualifies for a remedy.

Nothing in these terms limits any mandatory consumer rights available under applicable law.

Promotions and Discount Codes

Promotional offers, discount codes, and special pricing may be subject to additional conditions, including expiration dates, product exclusions, minimum purchase requirements, or restrictions on combining offers.

Unless otherwise stated, promotions have no cash value and cannot be applied retroactively to completed orders. We reserve the right to correct promotional errors or withdraw an offer where permitted by law.

Intellectual Property

All content on our website, including text, product descriptions, graphics, logos, photographs, page designs, and other materials, is owned by or licensed to Bypollyanna unless otherwise indicated.

You may view and use website content for personal, non-commercial shopping purposes. You may not reproduce, distribute, modify, publish, sell, or commercially exploit our content without prior written permission, except as permitted by law.

Prohibited Activities

When using our website, you agree not to:

• Violate any applicable law or regulation.

• Provide false, misleading, or fraudulent information.

• Attempt to interfere with the security or normal operation of our website.

• Upload malicious code or use automated tools to disrupt our services.

• Copy, scrape, or misuse website content in a manner that violates applicable law or our rights.

• Infringe intellectual property, privacy, or other legal rights.

• Use our products or services for unlawful purposes.

We may restrict or suspend access to our website when reasonably necessary to address violations, protect customers, or maintain website security.

Third-Party Services and Links

Our website may include links to third-party websites or rely on third-party services, including payment processors, shipping providers, analytics tools, and ecommerce technology providers.

Third-party services are subject to their own terms and privacy practices. We are not responsible for independent third-party websites or services to the extent permitted by law. The inclusion of a link does not necessarily constitute an endorsement.

Privacy

Our collection and use of personal information are described in our Privacy Policy. By using our website, you acknowledge that personal information may be handled as explained in that policy and in accordance with applicable privacy laws.

Please review our Privacy Policy for information about the data we collect, how it is used, and the choices that may be available to you.

Disclaimer of Warranties

To the extent permitted by applicable law, our website and its content are provided on an "as available" and "as is" basis. We do not guarantee that the website will always be uninterrupted, error-free, or free from harmful components.

Nothing in these terms excludes or limits any warranty or consumer protection that cannot lawfully be excluded or limited. Product-specific warranties, if offered, will be described separately.

Limitation of Liability

To the extent permitted by applicable law, Bypollyanna will not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or products where such liability may lawfully be limited.

Nothing in these terms limits liability that cannot be excluded under applicable law, including any rights or remedies that consumers are entitled to retain.

Indemnification

To the extent permitted by applicable law, you agree to be responsible for claims, losses, or expenses arising from your unlawful use of our website, your violation of these terms, or your infringement of another party's rights.

This provision does not require you to indemnify us for losses caused by our own unlawful conduct or for matters where such an obligation is prohibited by law.

Order Cancellation

If you wish to cancel an order, please contact us as soon as possible. We will make reasonable efforts to accommodate cancellation requests before processing or shipment, but cancellation cannot be guaranteed once fulfillment has begun.

If an order has already been dispatched, our Return and Refund Policy will apply, subject to product eligibility and applicable law.

Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our operations, products, services, or legal obligations. The updated version will be published on this page with a revised "Last Updated" date.

Your continued use of the website after revised terms are posted constitutes acceptance of the updated terms to the extent permitted by applicable law. Any changes will not remove rights that cannot legally be waived.

Governing Law

These Terms of Service are governed by the laws of the State of Kentucky and applicable federal laws of the United States, without regard to conflict-of-law principles, except where mandatory consumer protection laws provide otherwise.

Any dispute will be handled by a court of competent jurisdiction as permitted by applicable law. Nothing in this section limits any non-waivable rights you may have under the laws that apply to you.

Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Entire Agreement

These Terms of Service, together with our applicable store policies, constitute the terms governing your use of our website and purchases from Bypollyanna, except where additional terms are expressly provided or required by law.

Contact Us

If you have questions about these Terms of Service, please contact us using the information below.

Store Name: Bypollyanna

Website: bypollyanna.us

Email: info@bypollyanna.us

Phone: +1 (570) 890-8079

Business Address: 5300 Robinwood Rd, Louisville, KY 40218, United States

Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM ET

Thank you for choosing Bypollyanna. We appreciate your business and your trust in our skincare products.