Shipping policy
Last Updated: October 10, 2026
At Bypollyanna, we aim to process and deliver your skincare products safely and efficiently. This Shipping Policy explains our order processing procedures, shipping rates, estimated delivery times, and other important information regarding deliveries within the United States.
Shipping Destinations
We currently offer shipping within the United States. Available delivery destinations and shipping options will be displayed during checkout.
At this time, international shipping is not available unless otherwise stated on our website.
Order Processing Time
Orders are generally processed within 1–3 business days, Monday through Friday, excluding U.S. federal holidays.
Processing time begins after payment has been successfully confirmed. Orders placed on weekends or holidays will generally begin processing on the next business day.
During promotional events, peak shopping seasons, or periods of high order volume, processing may take additional time. If an issue arises with your order or shipping information, we may contact you by email for clarification before dispatch.
Please note that order processing time is separate from shipping transit time.
Shipping Methods and Estimated Delivery Times
We offer standard shipping for eligible skincare products within our service area.
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Order Processing: 1–3 business days
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Estimated Shipping Transit Time: 5–10 business days after dispatch
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Estimated Total Delivery Time: 6–13 business days from the order date
These timeframes are estimates rather than guaranteed delivery dates. Actual delivery may vary depending on the destination, carrier operations, weather conditions, holidays, and other circumstances beyond our control.
Any available shipping options and estimated delivery dates will be shown at checkout when applicable.
Shipping Rates
Shipping charges are calculated based on the available shipping method, destination, and order details. The applicable shipping fee will be displayed at checkout before you complete your purchase.
If a free shipping promotion or other shipping offer is available, its eligibility requirements will be displayed on our website or during checkout.
Order Confirmation and Tracking
After placing an order, you should receive an order confirmation email containing your order details.
Once your order has been dispatched, we will send a shipping confirmation email with tracking information when tracking is available. Please allow some time for the carrier's tracking system to update after the package has been shipped.
You can use the tracking information provided to monitor your shipment's progress.
If you do not receive an order confirmation or shipping notification, please check your spam or junk folder before contacting our customer service team.
Skincare Product Packaging
We take care to prepare skincare products for shipment using packaging appropriate for the items being sent. Packaging methods may vary depending on the product's container, size, and handling requirements.
Customers should inspect their packages upon delivery. If a product arrives leaking, broken, damaged, or appears to have been affected during transportation, please contact us with your order number and relevant photographs so we can review the issue and provide further assistance.
Address Accuracy
Please ensure that your shipping address, apartment or unit number, ZIP code, and contact information are accurate and complete when placing an order.
Bypollyanna is not responsible for delays caused by incomplete or incorrect shipping information provided at checkout. If you notice an address error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.
Shipping Delays
Although we make reasonable efforts to meet the estimated delivery timeframes, delays may occur due to severe weather, carrier disruptions, public holidays, high shipping volumes, incorrect addresses, or other unexpected circumstances.
If your package is delayed, please check the tracking information first. If the tracking information has not been updated for an extended period or you need additional assistance, contact our customer service team.
Lost or Missing Packages
If your tracking information indicates that a package has been delivered but you cannot locate it, please check around your delivery location, with household members, or with your building's management where applicable.
You may also contact the shipping carrier for additional delivery details. If you still cannot locate your package, contact us so we can review the situation and explain the available next steps.
Skincare Shipping Restrictions
Certain skincare products may be subject to carrier or transportation restrictions depending on their ingredients, packaging, or classification. Products requiring special handling may have limited shipping options or may not be available for delivery to certain destinations.
Any applicable restrictions will be communicated where relevant during the ordering process. We reserve the right to cancel and refund an order if a product cannot legally or safely be shipped to the requested destination.
Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes in our shipping arrangements, business practices, or applicable requirements. The latest version will be published on this page, along with the updated date.
Contact Us
If you have questions about shipping, order processing, or delivery status, please contact us using the information below.
Store Name: Bypollyanna
Email: info@bypollyanna.us
Phone: +1 (570) 890-8079
Business Address: 5300 Robinwood Rd, Louisville, KY 40218, United States
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM ET
We appreciate your choosing Bypollyanna and thank you for shopping with us.