Privacy policy

Last Updated: October 10, 2026

Bypollyanna ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, place an order, contact our customer service team, or otherwise interact with our services.

By accessing or using our website, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will request it as appropriate.

Personal Information We Collect

The types of personal information we collect depend on how you interact with our website and services.

Information You Provide to Us

When you place an order, contact us, or subscribe to communications, we may collect information such as:

  • Name and billing address.

  • Shipping address and delivery details.

  • Email address and telephone number.

  • Order history, purchased products, and transaction details.

  • Customer service messages, feedback, and information you choose to provide.

  • Marketing preferences and communication consent, where applicable.

Please avoid sending sensitive personal information through general contact forms or email unless it is necessary for your request.

Payment Information

When you make a purchase, payment information is processed through the payment providers available at checkout. We may receive transaction details, payment status, and limited payment-related information needed to manage your order.

Full payment card details are generally handled by the applicable payment processor rather than stored directly by us. Payment providers process information according to their own privacy policies and security practices.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

  • IP address and general location information derived from it.

  • Browser type, device type, and operating system.

  • Pages viewed, products viewed, and links clicked.

  • Referring websites and browsing activity on our store.

  • Access times, session information, and website interaction data.

We may use cookies, pixels, log files, and similar technologies to collect this information, subject to applicable consent and privacy requirements.

How We Use Personal Information

We may use your personal information for the following purposes:

  • To process, confirm, fulfill, and deliver orders.

  • To process payments, refunds, returns, and order cancellations.

  • To communicate about orders, shipping updates, and customer service requests.

  • To provide product information and respond to inquiries.

  • To maintain, operate, and improve our website and shopping experience.

  • To detect, investigate, and prevent fraud, unauthorized activity, and security incidents.

  • To maintain business records and comply with legal, tax, accounting, and regulatory obligations.

  • To send promotional communications where permitted by law and consistent with your preferences.

  • To understand website performance and evaluate marketing effectiveness where applicable.

We use personal information only for purposes that are appropriate to the context in which it was collected and as otherwise permitted by applicable law.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, remember preferences, maintain shopping cart contents, understand website usage, and measure marketing performance.

Some cookies are necessary for the website to function, while others may be used for analytics or advertising. Where required by law, we will request consent before using non-essential cookies or similar technologies.

You can manage available cookie preferences through our website's cookie settings, if provided, or adjust your browser settings. Disabling certain cookies may affect website functionality, including shopping cart or checkout features.

For additional details, please review our Cookie Policy.

How We Share Personal Information

We do not sell personal information to third parties in exchange for money. We may disclose information in the following circumstances:

  • Service Providers: We share relevant information with companies that help us operate our website, process payments, fulfill orders, deliver packages, provide customer support, host data, and maintain website functionality.

  • Analytics and Marketing Providers: Where applicable and permitted by law, we may share certain online activity information with analytics or advertising partners to measure performance and improve marketing.

  • Legal and Regulatory Requirements: We may disclose information when reasonably necessary to comply with applicable laws, legal processes, or valid governmental requests.

  • Security and Fraud Prevention: We may share information when necessary to protect our rights, customers, website, or business against fraud, security threats, or unlawful activity.

  • Business Transfers: Information may be transferred as part of a merger, acquisition, financing, restructuring, or sale of all or part of our business, subject to applicable legal requirements.

Service providers are expected to handle information in accordance with their contractual obligations and applicable law.

Third-Party Services and Links

Our website may use or link to third-party services, such as payment processors, shipping providers, analytics tools, social media platforms, or other external websites.

These third parties may collect or process information under their own privacy policies. We do not control the privacy practices of independent third-party websites and encourage you to review their policies before providing personal information.

Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including order fulfillment, customer support, accounting, legal compliance, dispute resolution, and fraud prevention.

Retention periods vary depending on the type of information, the reason it was collected, and applicable legal requirements. When information is no longer required, we will take reasonable steps to delete, anonymize, or securely dispose of it, subject to legal and operational obligations.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We cannot guarantee absolute security, but we work to maintain appropriate safeguards for the information we handle.

Your Privacy Rights

Depending on your state of residence and applicable law, you may have certain rights regarding your personal information. These rights may include:

  • Requesting access to personal information we hold about you.

  • Requesting correction of inaccurate personal information.

  • Requesting deletion of personal information, subject to legal exceptions.

  • Requesting a copy of certain personal information in a portable format.

  • Opting out of certain targeted advertising, sale, or sharing of personal information where applicable.

  • Withdrawing consent where processing is based on consent.

  • Appealing a decision we make regarding a privacy rights request, where required by law.

These rights are not absolute and may be subject to verification requirements and legal exceptions.

To submit a privacy request, contact us using the details provided below. We may need to verify your identity before processing your request. We will respond within the timeframe required by applicable law.

Marketing Communications

If you receive promotional emails from us, you can unsubscribe by using the unsubscribe link included in the message, where available, or by contacting us directly.

Even if you opt out of promotional communications, we may still send non-promotional messages related to purchases, shipping, returns, security, or other necessary service matters.

Children's Privacy

Our website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information directly from children under 13 without legally required authorization.

If you believe a child has provided personal information to us inappropriately, please contact us. We will review the matter and take appropriate steps as required by applicable law.

International Data Transfers

Our website and service providers may process information in locations other than your state of residence. Where personal information is transferred across jurisdictions, we will take steps required by applicable law to provide appropriate protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, service providers, or legal requirements.

Any updates will be published on this page with a revised "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we handle personal information.

Contact Us

If you have questions about this Privacy Policy or wish to submit a privacy-related request, please contact us using the information below.

Store Name: Bypollyanna

Website: bypollyanna.us

Email: info@bypollyanna.us

Phone: +1 (570) 890-8079

Business Address: 5300 Robinwood Rd, Louisville, KY 40218, United States

Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM ET

We appreciate your trust in Bypollyanna and are committed to handling your personal information responsibly.